okwn Privacy Policy — Your Data, Protected

We are committed to protecting your personal information. This policy explains exactly what data we collect, why we collect it, and how it is kept secure.

Last updated: January 2026

1. Introduction

This Privacy Policy ("Policy") describes how okwn ("Platform", "we", "us", "our") collects, uses, stores, discloses, and protects personal information provided by or collected about users ("Player", "User", "you", "your") who access or use the okwn online casino and sports betting platform at https://okwn.bet and its associated subdomains. This Policy forms part of okwn's Terms and Conditions and should be read alongside them.

By registering an account or using the Platform in any way, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, you must not use the Platform. This Policy applies to all users of the okwn Platform regardless of their location within Bangladesh, including players accessing okwn from Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, and Mymensingh.

Your Privacy Matters

okwn collects only the personal data necessary to operate a safe, secure, and compliant online gaming platform. We do not sell your personal data to third parties, we do not share it for third-party direct marketing without your consent, and we apply technical and procedural safeguards to keep your information protected at every stage of its lifecycle.

Our Privacy Commitments

🔒

SSL Encryption

All data transmitted between your device and the okwn Platform is encrypted using SSL technology at all times.

🙈

No Data Selling

Your personal information is never sold to advertisers, data brokers, or any third party for commercial purposes.

🗑️

Right to Deletion

You may request deletion of your personal data at any time, subject to legal retention obligations applicable to gaming platforms.

✅

Access & Correction

You have the right to access the personal data we hold about you and to request corrections where information is inaccurate.

2. Information We Collect

okwn collects personal information through several means: directly from you during registration and account use, automatically through your interaction with the Platform, and in some cases from third-party identity verification services. The categories of personal information we collect are described below.

Section 2.1

Registration and Account Information

When you create an okwn account, we collect your registered Bangladeshi mobile number, chosen username, and account password (stored in hashed form — never in plaintext). Where account verification is required, we may also collect your full name, date of birth, and national identity document details (National ID or Passport). This information is collected for the purpose of account creation, age verification, and identity verification (KYC) as required by our internal compliance procedures.

Section 2.2

Financial and Transaction Information

When you make deposits or withdrawals, okwn records the transaction date and time, the payment method used (e.g. bKash, Nagad, Rocket, Upay), the transaction reference number assigned by the payment provider, and the amount in Bangladeshi Taka (BDT). okwn does not store full bKash or Nagad account numbers in raw form on our servers — payment method details are tokenised or stored in partial masked form only. Transaction records are retained as required for financial compliance and dispute resolution purposes.

Section 2.3

Technical and Usage Data

okwn automatically collects certain technical data when you use the Platform, including your device type and operating system, mobile browser type and version, IP address, session start and end times, pages and games accessed, wager amounts and outcomes, and error logs. This data is collected for the purposes of Platform security monitoring, fraud detection, game integrity verification, and service improvement. IP addresses are not used to identify users personally but may be used to detect concurrent sessions from unusual locations as a security measure.

Section 2.4

Communications and Support Data

When you contact okwn's support team, we retain a record of the communication, including the content of your message, the channel used (live chat, email, or in-platform messaging), the date and time of the communication, and any account information shared during the interaction. Support records are retained for quality assurance, training, dispute resolution, and regulatory compliance purposes.

3. How We Use Your Information

okwn uses personal data collected from users for the following specific purposes. We do not use personal data for any purpose not described in this Policy without first informing you and, where required by applicable law, obtaining your consent.

Account creation, authentication, and ongoing account management — including password recovery and account security notifications.
Processing of deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other approved Bangladeshi payment methods, and maintenance of accurate transaction records.
Age verification and identity verification (KYC) to ensure compliance with our 21+ age requirement and internal compliance procedures.
Fraud prevention, security monitoring, and detection of prohibited conduct including multi-accounting, bonus abuse, and use of automated betting tools.
Customer support — responding to account queries, payment issues, bonus clarifications, and technical problems raised through the support channel.
Service improvement — analysing aggregated, anonymised usage patterns to improve Platform performance, game loading speed, and the overall player experience for users across Bangladesh.

4. Legal Basis for Processing

okwn processes personal data on the following legal bases, depending on the purpose of the processing:

Basis 4.1

Contractual Necessity

The majority of personal data processed by okwn is processed because it is necessary to perform the contract between okwn and the player (i.e., to operate the player's account, process transactions, provide games, and deliver the services the player has signed up for). Without this processing, okwn cannot provide its services to the player.

Basis 4.2

Legitimate Interests

Some processing — particularly fraud detection, security monitoring, and Platform integrity maintenance — is carried out on the basis of okwn's legitimate interests in operating a safe and fair gaming environment. In each case, okwn has assessed that its legitimate interest outweighs any potential impact on player privacy, and that the processing is carried out in a manner that is proportionate and respectful of player rights.

Basis 4.3

Consent

Where okwn sends optional promotional communications (such as bonus offer notifications or seasonal promotion alerts for Eid, Pohela Boishakh, or cricket tournament periods), this is done on the basis of your consent. You may withdraw consent to receive promotional communications at any time by contacting support. Withdrawal of consent to promotional communications does not affect the lawfulness of any processing carried out before withdrawal.

okwn does not sell personal data. We share personal information with third parties only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Clause 5.1

Payment Processing Partners

To process your deposits and withdrawals, okwn shares transaction data with the payment providers you select (bKash, Nagad, Rocket, Upay, or other approved methods). The data shared is limited to what is required to execute the transaction — typically the transaction amount, a reference identifier, and the account identifier associated with your payment method. Each payment provider operates under its own privacy policy governing its use of that data.

Clause 5.2

Identity Verification Providers

Where account verification (KYC) is required, okwn may share identity document details and account registration information with approved third-party identity verification service providers. These providers are contractually bound to process identity data solely for the purpose of verification and are prohibited from using it for any other purpose. okwn selects KYC providers that maintain industry-standard security certifications.

Clause 5.3

Legal and Regulatory Disclosure

okwn may disclose personal data to regulatory authorities, law enforcement bodies, or courts where required to do so by applicable law, court order, or valid legal process. In such cases, okwn will disclose only the minimum data required to comply with the legal obligation, and will where lawfully permitted notify the affected player of the disclosure.

okwn will never sell, rent, or otherwise transfer your personal data to third-party advertisers, data brokers, marketing agencies, or any other commercial entity for commercial purposes. Your data is used to provide services to you — not to generate revenue from selling information about you.

6. Payment Method Data and Security

okwn processes payments through bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and other approved Bangladeshi financial service providers. When you initiate a deposit or withdrawal, you are directing a transaction through your payment provider's own system. okwn receives confirmation of the transaction outcome from the payment provider but does not have access to your full payment account credentials (PIN, full account number, or OTP). You should never share these credentials with any party, including okwn support staff.

Financial transaction records are retained by okwn for a minimum period as required by applicable financial compliance obligations. These records may include transaction dates, amounts, reference numbers, and payment method identifiers (partial or masked). They are not accessible to general Platform staff and are stored in a restricted-access system with access logs maintained for audit purposes.

7. Data Retention

okwn retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the duration of a player's account being active on the Platform. Following account closure, okwn retains certain categories of data — including identity verification records, transaction history, and account activity logs — for a minimum period as required by applicable financial and gaming compliance obligations. This retention period is typically a minimum of five years from the date of account closure.

Where a player requests deletion of their personal data, okwn will delete or anonymise data that is not subject to a mandatory retention obligation. Data that must be retained for legal or compliance reasons will be held in a restricted-access archive, isolated from active processing systems, for the duration of the applicable retention period and then permanently deleted.

8. Your Privacy Rights

As an okwn player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact okwn's support team using the contact details at the end of this Policy.

Right of access — you may request a copy of the personal data okwn holds about you, including details of the categories of data held and the purposes for which it is processed.
Right of rectification — you may request correction of any personal data held about you that is inaccurate, incomplete, or outdated. Some corrections (e.g. name corrections) may require supporting documentation.
Right of erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any applicable legal retention obligations that override the right of erasure.
Right to restrict processing — you may request that okwn restricts its processing of your personal data in certain circumstances, for example while a correction request is being assessed.
Right to withdraw consent — where processing is based on your consent (e.g. promotional communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

okwn will respond to privacy rights requests within a reasonable timeframe. Where a request cannot be fulfilled in full — for example because the data is subject to a mandatory retention obligation — okwn will explain the reason and fulfil the request to the extent possible.

9. Cookies and Tracking Technologies

okwn uses cookies and similar tracking technologies on the Platform. Cookies are small data files stored on your device that help the Platform function correctly and remember your session preferences.

Cookie Type 9.1

Strictly Necessary Cookies

These cookies are essential for the Platform to function. They enable core functions such as maintaining your logged-in session, remembering your language preference, and ensuring that the Platform loads correctly on your mobile browser. These cookies cannot be disabled without significantly impairing the Platform's functionality, and they do not require your consent to be placed.

Cookie Type 9.2

Analytics Cookies

okwn uses analytics cookies to collect anonymised, aggregated data about how players use the Platform — for example, which pages are visited most frequently, where players encounter errors, and how long sessions typically last. This data is used solely to improve Platform performance and the player experience. Analytics data is processed in aggregated form and is not linked to individual player identities. You may opt out of analytics cookies by contacting support.

10. Security Measures

okwn implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL encryption of all data in transit between your device and the Platform, hashed storage of account passwords (passwords are never stored in plaintext), restricted access controls limiting database access to authorised personnel only, session timeout and automatic logout features to protect accounts on shared or unattended devices, and regular security reviews of Platform infrastructure.

Security Notice

While okwn takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. You play an important role in keeping your account secure — always use a strong, unique password for your okwn account, never share your login credentials with anyone, and contact support immediately if you suspect unauthorised access to your account.

11. Changes to This Privacy Policy

okwn reserves the right to update or amend this Privacy Policy at any time. Where changes are material, okwn will provide reasonable notice to registered players through the Platform or via the player's registered contact details prior to the changes taking effect. The updated Policy will be published at https://okwn.bet/privacy-policy with a revised "Last updated" date.

Your continued use of the Platform following the effective date of any change to this Privacy Policy constitutes your acceptance of the updated Policy. It is your responsibility to review this Policy periodically. If you do not agree to the updated Policy, you must cease using the Platform and may request account closure by contacting support.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data okwn holds about you, please contact our support team. okwn's support team is available 24 hours a day, 7 days a week. For written privacy requests, please contact us at the email address below. We aim to acknowledge all written privacy requests within 5 business days.

Email: [email protected]

Ready to Play Responsibly?

Your privacy is protected at okwn. Explore the casino or visit our FAQ if you have questions about your account.

Explore okwn Casino Visit FAQ

21+ Only. okwn is strictly for adults aged 21 and above. Please play responsibly.